Refund Policy

1. Our Commitment

At **Humanaira.com**, we strive for 100% client satisfaction with our freelance digital services, including design, development, and consulting. This policy outlines the terms under which refunds may be issued for services purchased through our platform.

2. Eligibility & Service Types

• Project-Based Work (e.g., Websites, Apps): A full refund may be provided if the project is canceled *before* any initial work or discovery phase has begun. Once work starts, refunds are calculated on a pro-rata basis, deducting the value of completed milestones or hours worked, as agreed upon in the initial Statement of Work (SOW).
• Consultation Services: Refunds are only granted if the session is canceled with a minimum of **48 hours notice**. No refunds will be provided for missed appointments or cancellations made less than 48 hours in advance.
• Failure to Deliver: If Humanaira.com fails to complete the service as defined in the SOW, you may be eligible for a full or partial refund of the undelivered portion.

3. Non-Refundable Conditions

• **Third-Party Costs:** Fees paid to external providers (e.g., domain registration, stock image licenses, software subscriptions) are non-refundable.
• **Completed Milestones:** Any project milestone that has been signed off and approved by the client is considered complete and is non-refundable.
• **Change of Mind:** Refunds are not issued based on a change of business direction or client preference after the work has been delivered according to the agreed-upon specifications.

4. Refund Submission and Processing

1. **Submit Request:** All refund requests must be submitted via email to the contact address below, clearly stating the reason for the request and providing relevant invoice numbers.
2. **Review:** Humanaira.com will review the request within **5 business days** of receipt.
3. **Stripe Processing:** If approved, the refund will be processed immediately via **Stripe** back to the original method of payment.
4. **Timing:** Please note that while we process the refund instantly, it typically takes **5 to 10 business days** for the funds to reflect in your bank account, depending on your bank and Stripe's processing times.